We take good care of all personal data that we collect during the provision of our services. Below you will find answers to frequently asked questions about the security of your personal data.
Data is collected by Scalingo SAS, located in Strasbourg, France. The collection of personal data has been declared to the CNIL (French Data Protection Authority).
The information you provide during registration:
Contact information: your name, company name, address, phone number and e-mail address.
Financial information: your credit card number and billing information (tax ID, VAT number) – by registering this data, you are consenting to our issuing an invoice and charging your credit card. Credit card numbers are handled by Stripe (our payment gateway). Scalingo only charges your credit card for payments.
The information automatically obtained by Scalingo when you use Scalingo’s services: IP addresses of the computer you use to access our services, browser type and browser language.
The abovementioned contact information, financial information and information obtained by Scalingo are automatically referred to as personal data.
Scalingo also has access to other data stored and processed by users, such as the application source code, databases used by the applications, files generated by the applications and the history of user transactions. However, Scalingo does not own, transfer, share, control or direct the use any of this information on any condition. Only the users themselves may retrieve and direct the use of such information.
All of the personal data collected is processed solely to perform the services requested or for marketing purposes specific to Scalingo.
For the above-mentioned purposes, the data may, in particular, be used:
All your personal data, the data contained in the registration form and any other data obtained when you use our services are stored and processed in a manner consistent with the requirements of French law.
Personal and other data is stored on the Server. Adequate protection for all data on the Server is provided as follows:
Appropriate security measures are set up to protect your data from unauthorized access, unauthorized alteration, disclosure and destruction. They include internal auditing of the data collected, storing and processing procedures and safety measures in the form of physical security measures to protect against unauthorized access to the systems storing your personal data.
Access to your personal data is limited to certain entities and individuals, i.e. our subcontractors, technicians, service providers, collaborators and other agents, when necessary to support the development or improvement of the services and in relation to the provision of services to you. These entities and individuals are bound by obligations of confidentiality and, in the event of non-compliance with these obligations, shall be subject to disciplinary measures, including termination of the agreement or contract and penalties under criminal law.
Scalingo’s team does not access or interact with customer data or applications as part of normal operations. There may be cases where Scalingo is requested to interact with customer data or applications at the request of the customer for support purposes or when required by law. We shall not sell your personal data nor make it available to third parties through any commercial practice.
The personal data collected may be shared with other entities or individuals only in circumstances permitted by law and only in the following circumstances:
Scalingo reserves the right to disclose general censuses. Such statements relate mainly to general views of the services provided and do not include data allowing individual users to be identified.
As a user of the website, you have the right to access your personal data and rectify erroneous or outdated information. Users may update or change their registration information by logging in to their accounts at scalingo.com. Requests to delete your information will be dealt with within 24 hours.
Data collected automatically and data obtained by the website administrator during your payment transactions cannot be changed or removed. Billing data will be stored for accounting purposes for as long as required. Other data will be deleted within 30 days.
For security reasons, users cannot opt out of receiving transactional e-mails related to their account with Scalingo. Communication on other subjects related to your use of the service may be conducted by e-mail, letter, telephone or any other means.
If you have any questions regarding this Privacy Statement or how your data is handled, you may contact us at email@example.com.