Platform support
Priority line during incidents
Guaranteed response time
Application monitoring
Provided documents
Assistance & resources
Commitment
Basic Support
Included
For development projects.
Business days, 9 AM - 6 PM
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-
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Online documentation, guides, and tutorials.
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Starter Support
From €100/month (*1)
Non-critical production applications.
Business days, 9 AM - 6 PM
Business days, 9 AM - 6 PM
1 hour during business hours
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Online documentation, guides, and tutorials.
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3 months
Business Support
From €500/month (*2)
For commercial applications requiring high availability.
Business days, 9 AM - 6 PM
24/7/365
Business hours: 30 min, Outside business hours: 1 hour
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Hosting certificate, generic PAS, architecture diagram.
Annual review committee and access to our technical experts.
6 months
MCO / Supervision
On request
Critical applications requiring customized monitoring.
Custom
24/7/365, Dedicated team and framework
Up to 15 min
Monitoring of production applications, network, and third-party services
Custom documentation & contracts.
Tailored assistance adapted to your needs.
12 months
*1: Calculated based on the higher amount between €100 or 5% of your monthly usage.
*2: Calculated based on the higher amount between €500 or 10% of your monthly usage. Standard documents : Hosting certificates, generic Security Assurance Plans (PAS), and architectural diagrams.
Tailored assistance : Access to a Technical Account Manager, Solution Engineer, or Cloud Architect.
Commitment: After the commitment period, you may choose to cancel your subscription on a monthly basis.
