From September 16, 2022, the General Terms and Conditions (GTC) will change at Scalingo.
Find out what is changing, which parts will interest you, and what new benefits you will be able to enjoy. After a recap of what the GTC are and what they contain. We will share with you the most important changes for the users of the platform.
Of course, at the end of the article, you will find practical information on where to check the new GTC and how to access it. You will also find out everything about the acceptance process. Let's get started!
What are the General Terms and Conditions?
The GTC is a contractual document that is sometimes disliked, often little read but always important! Why are they important? As mentioned in francenum.gouv.fr: This contract binds the company to its customers.
In short, it is a contract between Scalingo and its users.
The GTC formalizes the information of the users to the general functioning of the platform and indicates the modalities and rules to be respected by the users. The document also frames and defines the responsibility of Scalingo, but also that of the user, by specifying what a user is allowed to do, or not. Such as users who would use Scalingo for cryptocurrency mining: this is prohibited in the GTC.
Another important point for users is that the GTC also guarantees the proper functioning and performance of the platform.
The GTC and the GTU are 2 contracts and the GTC includes 2 annexes: the DPA and the SLA.
We would have preferred to present the differences point by point in a before/after, but it is a complete overhaul of these contracts, so it was not the appropriate method.
Instead, we propose to show you how these new contracts are organized and what they contain:
The GENERAL TERMS AND CONDITIONS (GTC) govern the fundamental aspects of the service provided by the platform and in particular, all aspects related to ordering, payment, and invoicing.
The DATA PROCESSING AGREEMENT (DPA) defines Scalingo's commitment to data protection. This new version details more precisely when Scalingo is considered as a Subcontractor, when Scalingo is considered as a Processor, the list of treatments on personal data and the list of our subsequent subcontractors.
The SERVICE LEVEL AGREEMENTS (SLA): This part of the GTC is completely new. It now contracts our service commitments in terms of platform availability and what happens in case of unavailability. This part should interest you!
Scalingo has been around since 2015 and since then, this is probably the first time you've seen information about a change to the GTC. But Scalingo is growing. So it became necessary to streamline, formalize and clarify the reciprocal rights and duties between our users and us. We do this for 2 reasons:
We are working hard today to offer you an even better platform tomorrow. For all the reasons mentioned above, it was, therefore, the right time to update our GTC.
In practice: how will it work?
From now on, the traceability of consent is done on the platform.
As of today, you will see a banner appear in your Scalingo dashboard.
You will be able to accept the new GTC directly on your dashboard for 30 days. After this period, the absence of a response will be considered as an automatic acceptance of the changes.
If, however, there is an explicit refusal of the new GTC changes, the previous contract will remain temporarily in effect. However, ordering new resources won’t be possible.
If you have any questions about these new General Terms and Conditions, please contact Scalingo.
Since 2015, Scalingo has been evolving and growing along with our clients. The time had come to update and contractualize all our mutual commitments in the GTC.
We are proud to move towards HDS and ISO 27001 certifications and to offer you these new General Terms and Conditions. Because they are favorable to our users, we invite you to read and accept them.